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Inputs & Outputs (Cards)

Response (with success)

Body answer

merchant
Optional
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terminalId

integer (int32) 

Optional
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Channel

string (Maximum 2 Numeric Text) 

Optional
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merchantTransactionId

String (Maximum 35 Text) 

Optional
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merchantTransactionTimestamp

String (date-time) 

Optional
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returnStatus
Optional
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statusCode

String (Maximum 11 Text)  

Optional
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statusMsg

String (Maximum 256 Text) 

([Success”, “Partial”, “Declined”, “InProcessing”, “Pending”, “Timeout”, “Error”]) 

Optional
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statusDescription

String (Maximum 256 Text) 

Optional
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amount
Optional
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value

number (double) 

Optional
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currency

string (ISO 4217 Alpha-3 Code)

Optional
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transactionID

string (Maximum 35 Text) (“<transactionID>”) 

Optional
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transactionTimestamp

String (date-time) 

Optional
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transactionRecipientId

String (Maximum 50 Text) 

Optional
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paymentStatus

string ([“Success”, “Partial”, “Declined”, “InProcessing”, “Pending”, “Timeout”, “Error”]) 

Optional
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hmac

string (Maximum 128 Base64 Text) 

Optional
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Transaction status

It is possible to receive the transaction statuses below: 

  • IN PROCESSING – meaning that the transaction initiated is now in processing. 
  • PARTIAL – it is pending to receive information. 
  • SUCCESS – informing transaction OK, the transaction was executed with success. 
  • DECLINED – indicating that the transaction was declined by an operation intervenient.  
  • TIMEOUT – informing a potential communication error. 
  • ERROR – indicating that the transaction was declined by external system. 

After the transaction is in processing, it will only retrieve the “partial” status if some action is pending to be taken. After that it will send the transaction status. 

Notifications (Merchant Notifications)

The Merchant can receive notifications by email or endpoint (notification assembling to the status inquiry – Checkout Status), however, only a notification will be sent for each transaction.

Notifications are sent by endpoint straight to the URL provided by the Merchant. The parameterization of this endpoint needs to be done on the SIBS Gateway Backoffice.

For email notifications, only one notification will be sent per transaction.

For URL notifications not accomplished, retries will be attempted. Each time SIBS Gateway receives a transaction, a notification will be sent with the transaction status in real time.

Every day SIBS Gateway sends a summarized email with the newest failed notifications (email needs to be registered on the Backoffice).

There is no guarantee on message order, especially if the time difference between the notifications is smaller than the time it takes to process them or by any communication or systems issues. Once the issues are sort out, new notifications will arrive in real time and old notifications will be resent. In case no notification is received, the option “Checkout Status” should be used before rejecting any transaction.

Info

Notification CARD – Synchronous: Make request – Get response

Complex types
MerchantNotificationRequest
returnStatus
Mandatory
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statusDescription

String (Maximum 256 Text) 

Mandatory
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statusMsg

String (Maximum 256 Text) (ex: Success) 

Mandatory

Possible values are {“Success”, “Partial”, “Declined”, “InProcessing”, “Pending”, “Timeout”, “Error”}. 

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statusCode

String (Maximum 11 Text) (ex: 000) 

Mandatory
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paymentStatus

string

Mandatory

(“Success”, “Partial”, “Declined”, “InProcessing”, “Pending”, “Timeout”, “Error”) 

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paymentMethod

string

Mandatory

(“MBWAY”, “CARD”, “REFERENCE”, “TOKEN”, “STATIC_QRCODE”, “MANDATE”) 

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transactionID

String (Maximum 35 Text) 

Mandatory
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transactionDateTime

string (date-time) 

Mandatory
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amount
Mandatory
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currency

String (ISO 4217 Alpha-3 Code) 

Optional
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value

number (double)

Optional
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merchant
Mandatory
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transactionId

string (Maximum 35 text)

Optional
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terminalId

Integer (int32)

Optional
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inApp
Optional
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paymentType

string

Mandatory

(“AUTH”, “PURS”, “CAPT”, “CAUT”, “RFND”, “CANC”, “PREF”, “CPRF”. “CMBW”, “MAND”, “MAUT”. “MPUR”, “MITR”) 

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paymentReference
Mandatory
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reference

String (Maximum 50 Text) 

Mandatory
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entity

String (Maximum 50 Text) 

Mandatory
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paymentEntity

String (Maximum 50 Text) 

Mandatory
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amount
Mandatory
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currency

string (ISO 4217 Alpha-3 Code) 

Optional
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value

number (double)

Mandatory
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status

String

Mandatory

“UNPAID”, “PAID”, PARTPAIDLS”,” PARTPAIDOPN”, “CANC”,”UNKN”

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expireDate

string (date-time) 

Mandatory
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token
Mandatory
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tokenName

String (Maximum 50 Text) 

Mandatory
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tokenType

String 

Mandatory

(“TokenType1”. “MobilePhone”, “MobilePhone”, “Card”) 

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value

String (Maximum 50 Text) 

Mandatory
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maskedPAN

String (Maximum 35 Text) 

Mandatory
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expireDate

string (date-time) 

Mandatory
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financialOperation
Mandatory
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product
Mandatory
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staticQRCodeId

Max36Text 

Mandatory
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twoStepPurchase

boolean 

Mandatory
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aliasName

String (Maximum 256 Text) 

Mandatory
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merchantContactType

String (Maximum 256 Text) 

Mandatory
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productName

Max100Text 

Mandatory
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productQuantity

Max4NumericText 

Mandatory
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productAmount

Decimal8_2 

Mandatory
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expeditionAmount

Decimal8_2 

Mandatory
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contactClientIndicator

Max1NumericText 

Mandatory
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customerSupportContact

Max100Text 

Mandatory
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billingInfo
Mandatory
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billingName

Max45Text 

Mandatory
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billingSurname

Max45Text 

Mandatory
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billingTIN

Max14Text 

Mandatory
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billingAddressCity

String (Maximum 50 Text) 

Mandatory
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billingAddressCountry

Max3Text 

Mandatory
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billingAddressLine1

String (Maximum 50 Text) 

Mandatory
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billingAddressLine2

String (Maximum 50 Text) 

Mandatory
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billingAddressLine3

String (Maximum 50 Text) 

Mandatory
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billingAddressPostalCode

Max16Text 

Mandatory
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billingHomePhone

Max15Text 

Mandatory
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billingMobilePhone

Max15Text 

Mandatory
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expeditionInfo
Mandatory
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expeditionName

Max45Text 

Mandatory
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expeditionSurname

Max45Text 

Mandatory
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expeditionAddressCity

String (Maximum 50 Text) 

Mandatory
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expeditionAddressCountry

Max3Text 

Mandatory
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expeditionAddressLine1

String (Maximum 50 Text) 

Mandatory
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expeditionAddressLine2

String (Maximum 50 Text) 

Mandatory
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expeditionAddressLine3

String (Maximum 50 Text) 

Mandatory
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expeditionAddressPostalCode

Max16Text 

Mandatory
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expeditionHomePhone

Max15Text 

Mandatory
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expeditionMobilePhone

Max15Text 

Mandatory
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expeditionEmail

Max100Text 

Mandatory
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logkey

String (Maximum 50 Text) 

Mandatory
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serviceOperationPlayer

Max36Text 

Mandatory
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merchantOperation

Max36Text 

Mandatory
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serviceType

Max10Text 

Mandatory
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mbwayMandate
Optional
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mandateIdentification

String (Maximum 64 Text) 

Optional
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mandateAction

Max4Text

Optional

(“CRTN” – Mandate Creation, 

“SSPN” - Mandate Suspension by Client; 

“RCTV” – Mandate Reactivation by Client, 

“LMUP” – Mandate Limits Update by Client, 

“CNCL” – Mandate Cancellation by Client) 

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mandateActionStatus

Max4Text

Optional

(“SCCS” – Success (applicable to all Action Codes), 

“RFSD” – Refused due to validation rules (only applicable to Mandate Creation), 

“RJCT” – Rejected by Client (only applicable to Mandate Creation))

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mandateActionStatusReason

Max5Text 

Optional
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merchantTransactionIdentification

String (Maximum 35 Text) 

Optional
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mandateType

Max4Text

Optional

(“ONCL” – One-Click Mandate, “SBSC” – Subscription Mandate) 

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mandateAmountLimit
Optional
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currency

string (ISO 4217 Alpha-3 Code)

Optional
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value

number (double)

Optional
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mandateExpirationDate

ISODate

Optional
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clientName

String (Maximum 256 Text) 

Optional
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InstalmentPlan
Mandatory
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PlanId

Max3NumberText 

Optional
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customer
Mandatory
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customerName

String (Maximum 45 Text) 

Optional
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customerEmail

String (Maximum 256 Text) 

Optional
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customerTIN

Max14Text 

Optional
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merchantInitiatedTransaction
Mandatory
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type

Max4Text

Optional

(“UCOF”-Unscheduled Credential on File, “RCRR”-Recurring) 

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validityDate

string (date-time) 

Optional
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amountQualifier

Max7Text

Optional

(“ACTUAL”-Actual amount, “ESTIMATED”-Estimated amount (the final amount could be above or below), “DEFAULT”-Default amount) 

If not present, the “DEFAULT” value is assumed. 

If merchantInitiatedTransaction has  MITType “UCOF”, the amountQualifier must be set to “ESTIMATED”. 

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description

String (Maximum 50 Text) 

Optional
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Schedule
Optional
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initialDate

string (date-time)

Optional
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finalDate

string (date-time) 

Optional
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Interval

Max10Text

Optional

“DAILY”, “WEEKLY”, “BIWEEKLY”, “MONTHLY”, “QUARTERLY”, “SEMIANNUAL”, “ANNUAL”

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notificationID

PaymentNotificationId (UUID – Exact36Text)

Mandatory
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MerchantNotificationResponse
statusCode

string (Maximum 11 Text)  (ex: 000) 

Mandatory
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statusMsg

String  (Maximum 256 Text)  (ex: Success) 

Mandatory

Possible values are {“Success”, “Partial”, “Declined”, “InProcessing“, “Pending”, “Timeout”, “Error”}. 

Show more
notificationID

PaymentNotificationId (UUID – Exact36Text) 

Mandatory
Show more
Examples

On this subchapter, it is possible to find examples of webhook notifications sent by SIBS Gateway and the answer that the customer application should give. Answering this message is very important to avoid more unnecessary notifications sent by SIBS Gateway. 

Resquest example:

{ 
 "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "MBWAY", 
 "transactionID": "DaBzrs8ayhQpi1EeenHe", 
 "transactionDateTime": "2022-11-12T16:18:53.127Z", 
 
 "amount": { 
 "currency": "EUR", 
 "value": 1.0 
 }, 
 
 "merchant": { 
 "terminalId": 49180 
 }, 

 "paymentType": "AUTH", 
 "notificationID": "2533e456-5e36-42c8-9eea-7961902f185e" 
} 

Response example:

{ 
  "statusCode": "200", 
 "statusMsg": "Success", 
  "notificationID": "2533e456-5e36-42c8-9eea-7961902f185e" 
} 

Cardholder Initiated Transaction with Type Recurring example:

{ 
 "returnStatus": {
 "statusMsg": "Success",
 "statusCode": "000" 
 },

 "paymentStatus": "Success",
 "paymentMethod": "CARD",
  "transactionID": "s24nZiFtu15SCiW9vpDm", 
  "transactionDateTime": "2022-12-27T16:05:27.585Z", 

 "amount": {
 "currency": "EUR",
  "value": 11.2 
 },

 "merchant": {
 "transactionId": "6637262", 
 "terminalId": 45546,
 "merchantName": "GOMERCIANTE DO LEGACY" 
 },

 "paymentType": "PURS", 
 "notificationID": "a433453e-6e40-4f53-a80d-4985cffa36f6", 
 "merchantInitiatedTransaction": { 
 "type": "RCRR", 
 "validityDate": "2023-06-30T01:00:00+01:00", 
 "amountQualifier": "ACTUAL", 
 "schedule": { 
 "initialDate": "2022-12-27T00:00:00Z", 
 "finalDate": "2023-01-06T00:00:00Z", 
 "interval": "DAILY" 
 } 
 } 
} 

Merchant Initiated Transaction with Type Recurring Example: 

{ 
 "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s2K9YuqPQuC9NkdCvDA4", 
 "transactionDateTime": "2023-01-06T00:00:03.378Z", 

  "amount": { 
  "currency": "EUR", 
  "value": 11.2 
 }, 

 "merchant": { 
 "terminalId": 45546, 
 "merchantName": "GOMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "MITR", 
 "notificationID": "3a9d8777-292d-48fb-971c-6e6558de0fd5", 
 "merchantInitiatedTransaction": { 
 "type": "RCRR", 
 "amountQualifier": "ACTUAL" 
 } 
} 

Cardholder Initiated Transaction with Type UCOF Example: 

{ 
 "returnStatus": { 
  "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s2bDX8mjiFZU5ZwfvSvR", 
 "transactionDateTime": "2023-01-06T16:57:11.2Z", 

 "amount": { 
  "currency": "EUR", 
 "value": 102.38 
 }, 

 "merchant": { 
 "transactionId": "3064371", 
 "terminalId": 45546, 
 "merchantName": "GOMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "AUTH", 
 "notificationID": "45d108d3-2cef-41a6-90af-a3bdb4af244a", 
 "merchantInitiatedTransaction": { 
 "type": "UCOF", 
 "validityDate": "2023-01-31T00:00:00Z", 
 "amountQualifier": "ESTIMATED" 

 } 

 } 
}

Merchant Initiated Transaction with Type UCOF Example: 

{ 
 "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s2nYaNUC3hFpqd0HGq4Z", 
 "transactionDateTime": "2022-12-23T10:48:39.153Z","amount": { 
 "currency": "EUR", 
 "value": 5.16 
 }, 

 "merchant": { 
 "transactionId": "6540474", 
 "terminalId": 45546, 
 "merchantName": "GOMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "MITR", 
 "notificationID": "c9786e7e-dc2a-4611-8a31-4b8197f41138", 

 "merchantInitiatedTransaction": { 
 "type": "UCOF", 
 "amountQualifier": "ESTIMATED" 
 } 

} 

Response example:

{ 
 "statusCode": "200", 
 "statusMsg": "Success", 
 "notificationID": "2533e456-5e36-42c8-9eea-7961902f185e" 
} 
Error message

Card

Error codeMessage to the MerchantMessage to the ClientOwnerWhat to do?
10.105.0001Invalid payment entityEntity not valid.
Please try again later.
MerchantPlease verify that the correct Merchant entity is being used.
10.103.0003No card recordCard not valid.
Please try again later.
SIBSPlease verify log.
10.103.0004Not sufficient fundsNot sufficient funds.
Please try again.
ClientPlease assure that the account has enough funds
10.103.0005Invalid card numberCard number not valid.
Please try again.
ClientPlease insert the correct card number
10.103.0006Expired cardExpired card.
Please verify with your bank.
ClientPlease note that your card has expired
10.103.0007Card cancelledYour card has been cancelled.
Please verify with your bank.
ClientPlease verify with your bank
10.103.0008Inactive cardInactive card.
Please verify with your bank.
ClientPlease verify with your bank
10.103.0009This card has been reported as stolen.Pick-up card.
Please verify with your bank.
ClientPlease verify with your bank
10.103.0 010Blocked cardBlocked card.
Please verify with your bank.
ClientPlease verify with your bank
10.103.0 011Invalid CVVInvalid CVV.
Please verify with your bank.
ClientPlease insert the correct CVV number
10.103.0 012Card limit exceededCard limit exceeded.
Please verify with your bank.
ClientPlease verify with your bank
10.103.0 013Wrong expiry dateWrong expiry date.
Please double check.
ClientPlease insert the correct card expiration date
10.105.0 014Invalid refund amountN/AMerchantPlease assure that the Refund is equal to the total amount or less.
10.103.0 015Invalid card (Cannot process operation- fraud)Invalid card.
Please verify with your bank.
ClientPlease verify with your bank
10.105.0 016Invalid expiry dateInvalid expiry date.
Please double check.
ClientPlease verify with your bank or insert a valid Expiration date
10.103.0 017Wrong codeWrong code.
Please double check.
ClientPlease try again
10.103.0 018Wrong code, 3 tentative exceedWrong code, 3 tentative exceeded.
Please verify with your bank.
Client
Please contact you bank
10.105.0 017Cancellation amount exceeds authorized amount.Cancellation amount exceeds authorized amount.Merchant
Please assure that the cancellation is equal to the total amount or less.
10.105.0 018Authorization is cancelledThe authorisation was cancelled.Merchant
Please assure that the Authorisation is not finalized
10.105.0 019Authorization is already usedN/AMerchantPlease assure that the purchase is equal to the total amount or less.
10.105.0020Purchase amount exceeds authorized amountN/AMerchantPlease assure that the purchase is Equal the total amount or less.
10.105.0 021Purchase already refundedPurchase already refunded.MerchantPlease assure that this operation belongs to this transaction.
10.105.0022Amout is below commissionAmount is below comission.MerchantPlease assure the minimum amount to allow the fee charge
90.000.0001ExceptionSIBS technical issue.
Please try again later.
SIBSPlease try Again or later – Issue to be solved by SIBS
90.000.0003Error in message formatSIBS technical issue.
Please try again later.
SIBSPlease try Again or later – Issue to be solved by SIBS
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