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Inputs and Outputs (Cards)

Checkout

Inputs & Outputs, CheckOut 
InputOuput
merchantreturnStatus
–terminalId–statusCode
–channel–statusMsg
–merchantTransactionId–statusDescription
customerpaymentStatus
–customerInfotransactionID
–customerNameamount
–shippingAddress–value
–billingAddress–currency
–extendedInfomerchantterminalId
Transactionmerchantchannel
–transactionTimestampmerchantmerchantTransactionId
–descriptionPaymentType
–paymentTypepaymentMethod
–paymentMethodamount
–amount–value
–value–currency
–currencyStatus
deviceInfo*
(see dedicated table
– Table – Synchronous
& asynchronous
notifications)
tokenList
customerInfo–tokenType
–key–value
–value–maskedPAN
originalTransaction–expireDate
–idformContext
–datetimeexpirystring (date-time)
–recipientIdexecution
tokenisation–startTime
–tokenisationRequest–endTime
–tokeniseCard
–paymentTokens
–tokenType
–value
mandate
–mandateId
–mandateType
–mandateCreationOnly

Payment method card: Card

Inputs & Outputs, CARD

InputOutput
cardInfoactionProcessed
–PAN–id
–secureCode–ty
–validationDate–executed
–cardholderNametokenResponse
–createToken–tokenType
–Value
–tokenName
–maskedPAN
–expireDate
instalmentPlan
–id

Transaction status

It is possible to receive the transaction statuses below: 

  • IN PROCESSING – meaning that the transaction initiated is now in processing. 
  • PARTIAL – it is pending to receive information. 
  • SUCCESS – informing transaction OK, the transaction was executed with success. 
  • DECLINED – indicating that the transaction was declined by an operation intervenient.  
  • TIMEOUT – informing a potential communication error. 
  • ERROR – indicating that the transaction was declined by external system. 

After the transaction is in processing, it will only retrieve the “partial” status if some action is pending to be taken. After that it will send the transaction status. 

Notifications (Merchant notifications)

  • The Merchant can receive notifications by email or endpoint (notification assembling to the status inquiry – Checkout Status), however, only a notification will be sent for each transaction.  
  • Notifications are sent by endpoint straight to the URL provided by the Merchant. The parameterization of this endpoint needs to be done on the SIBS Gateway Backoffice.  
  • For email notifications, only one notification will be sent per transaction.  
  • For URL notifications not accomplished, retries will be attempted. Each time SIBS Gateway receives a transaction, a notification will be sent with the transaction status in real time. 
  • Every day SIBS Gateway sends a summarized email with the newest failed notifications (email needs to be registered on the Backoffice). 
  • There is no guarantee on message order, especially if the time difference between the notifications is smaller than the time it takes to process them or by any communication or systems issues. Once the issues are sort out, new notifications will arrive in real time and old notifications will be resent. In case no notification is received, the option “Checkout Status” should be used before rejecting any transaction. 
Info

There are two types of notifications, the Synchronous and the Asynchronous:

 

Asynchronous

Make request – Need action – Get response;

 

Synchronous

Make request – Get response→CARD

Complex types

MerchantNotificationRequest 
returnStatus
Mandatory
Show more
statusDescription

String (Maximum 256 Text) 

Mandatory
Show more
statusMsg

String (Maximum 256 Text) (ex: Success) 

Mandatory

Possible values are {“Success”, “Partial”, “Declined”, “InProcessing”, “Pending”, “Timeout”, “Error”}. 

Show more
statusCode

String (Maximum 11 Text) (ex: 000) 

Mandatory
Show more
paymentStatus

string

Mandatory

(“Success”, “Partial”, “Declined”, “InProcessing”, “Pending”, “Timeout”, “Error”) 

Show more
paymentMethod

string

Mandatory

(“MBWAY”, “CARD”, “REFERENCE”, “TOKEN”, “STATIC_QRCODE”, “MANDATE”) 

Show more
transactionID

String (Maximum 35 Text) 

Mandatory
Show more
transactionDateTime

string (date-time) 

Mandatory
Show more
amount
Mandatory
Show more
currency

String (ISO 4217 Alpha-3 Code) 

Optional
Show more
value

number (double)

Optional
Show more
merchant
Mandatory
Show more
transactionId

string (Maximum 35 text)

Optional
Show more
terminalId

Integer (int32)

Optional
Show more
inApp
Optional
Show more
paymentType

string

Mandatory

(“AUTH”, “PURS”, “CAPT”, “CAUT”, “RFND”, “CANC”, “PREF”, “CPRF”. “CMBW”, “MAND”, “MAUT”. “MPUR”, “MITR”) 

Show more
paymentReference
Mandatory
Show more
reference

String (Maximum 50 Text) 

Mandatory
Show more
entity

String (Maximum 50 Text) 

Mandatory
Show more
paymentEntity

String (Maximum 50 Text) 

Mandatory
Show more
amount
Mandatory
Show more
currency

string (ISO 4217 Alpha-3 Code) 

Optional
Show more
value

number (double)

Mandatory
Show more
status

String

Mandatory

“UNPAID”, “PAID”, PARTPAIDLS”,” PARTPAIDOPN”, “CANC”,”UNKN”

Show more
expireDate

string (date-time) 

Mandatory
Show more
token
Mandatory
Show more
tokenName

String (Maximum 50 Text) 

Mandatory
Show more
tokenType

String 

Mandatory

(“TokenType1”. “MobilePhone”, “MobilePhone”, “Card”) 

Show more
value

String (Maximum 50 Text) 

Mandatory
Show more
maskedPAN

String (Maximum 35 Text) 

Mandatory
Show more
expireDate

string (date-time) 

Mandatory
Show more
financialOperation
Mandatory
Show more
product
Mandatory
Show more
staticQRCodeId

Max36Text 

Mandatory
Show more
twoStepPurchase

boolean 

Mandatory
Show more
aliasName

String (Maximum 256 Text) 

Mandatory
Show more
merchantContactType

String (Maximum 256 Text) 

Mandatory
Show more
productName

Max100Text 

Mandatory
Show more
productQuantity

Max4NumericText 

Mandatory
Show more
productAmount

Decimal8_2 

Mandatory
Show more
expeditionAmount

Decimal8_2 

Mandatory
Show more
contactClientIndicator

Max1NumericText 

Mandatory
Show more
customerSupportContact

Max100Text 

Mandatory
Show more
billingInfo
Mandatory
Show more
billingName

Max45Text 

Mandatory
Show more
billingSurname

Max45Text 

Mandatory
Show more
billingTIN

Max14Text 

Mandatory
Show more
billingAddressCity

String (Maximum 50 Text) 

Mandatory
Show more
billingAddressCountry

Max3Text 

Mandatory
Show more
billingAddressLine1

String (Maximum 50 Text) 

Mandatory
Show more
billingAddressLine2

String (Maximum 50 Text) 

Mandatory
Show more
billingAddressLine3

String (Maximum 50 Text) 

Mandatory
Show more
billingAddressPostalCode

Max16Text 

Mandatory
Show more
billingHomePhone

Max15Text 

Mandatory
Show more
billingMobilePhone

Max15Text 

Mandatory
Show more
expeditionInfo
Mandatory
Show more
expeditionName

Max45Text 

Mandatory
Show more
expeditionSurname

Max45Text 

Mandatory
Show more
expeditionAddressCity

String (Maximum 50 Text) 

Mandatory
Show more
expeditionAddressCountry

Max3Text 

Mandatory
Show more
expeditionAddressLine1

String (Maximum 50 Text) 

Mandatory
Show more
expeditionAddressLine2

String (Maximum 50 Text) 

Mandatory
Show more
expeditionAddressLine3

String (Maximum 50 Text) 

Mandatory
Show more
expeditionAddressPostalCode

Max16Text 

Mandatory
Show more
expeditionHomePhone

Max15Text 

Mandatory
Show more
expeditionMobilePhone

Max15Text 

Mandatory
Show more
expeditionEmail

Max100Text 

Mandatory
Show more
logkey

String (Maximum 50 Text) 

Mandatory
Show more
serviceOperationPlayer

Max36Text 

Mandatory
Show more
merchantOperation

Max36Text 

Mandatory
Show more
serviceType

Max10Text 

Mandatory
Show more
mbwayMandate
Optional
Show more
mandateIdentification

String (Maximum 64 Text) 

Optional
Show more
mandateAction

Max4Text

Optional

(“CRTN” – Mandate Creation, 

“SSPN” - Mandate Suspension by Client; 

“RCTV” – Mandate Reactivation by Client, 

“LMUP” – Mandate Limits Update by Client, 

“CNCL” – Mandate Cancellation by Client) 

Show more
mandateActionStatus

Max4Text

Optional

(“SCCS” – Success (applicable to all Action Codes), 

“RFSD” – Refused due to validation rules (only applicable to Mandate Creation), 

“RJCT” – Rejected by Client (only applicable to Mandate Creation))

Show more
mandateActionStatusReason

Max5Text 

Optional
Show more
merchantTransactionIdentification

String (Maximum 35 Text) 

Optional
Show more
mandateType

Max4Text

Optional

(“ONCL” – One-Click Mandate, “SBSC” – Subscription Mandate) 

Show more
mandateAmountLimit
Optional
Show more
currency

string (ISO 4217 Alpha-3 Code)

Optional
Show more
value

number (double)

Optional
Show more
mandateExpirationDate

ISODate

Optional
Show more
clientName

String (Maximum 256 Text) 

Optional
Show more
InstalmentPlan
Mandatory
Show more
PlanId

Max3NumberText 

Optional
Show more
customer
Mandatory
Show more
customerName

String (Maximum 45 Text) 

Optional
Show more
customerEmail

String (Maximum 256 Text) 

Optional
Show more
customerTIN

Max14Text 

Optional
Show more
merchantInitiatedTransaction
Mandatory
Show more
type

Max4Text

Optional

(“UCOF”-Unscheduled Credential on File, “RCRR”-Recurring) 

Show more
validityDate

string (date-time) 

Optional
Show more
amountQualifier

Max7Text

Optional

(“ACTUAL”-Actual amount, “ESTIMATED”-Estimated amount (the final amount could be above or below), “DEFAULT”-Default amount) 

If not present, the “DEFAULT” value is assumed. 

If merchantInitiatedTransaction has  MITType “UCOF”, the amountQualifier must be set to “ESTIMATED”. 

Show more
description

String (Maximum 50 Text) 

Optional
Show more
Schedule
Optional
Show more
initialDate

string (date-time)

Optional
Show more
finalDate

string (date-time) 

Optional
Show more
Interval

Max10Text

Optional

“DAILY”, “WEEKLY”, “BIWEEKLY”, “MONTHLY”, “QUARTERLY”, “SEMIANNUAL”, “ANNUAL”

Show more
notificationID

PaymentNotificationId (UUID – Exact36Text)

Mandatory
Show more
MerchantNotificationResponse
statusCode

string (Maximum 11 Text)  (ex: 000) 

Mandatory
Show more
statusMsg

String  (Maximum 256 Text)  (ex: Success) 

Mandatory

Possible values are {“Success”, “Partial”, “Declined”, “InProcessing“, “Pending”, “Timeout”, “Error”}. 

Show more
notificationID

PaymentNotificationId (UUID – Exact36Text) 

Mandatory
Show more
Examples

On this subchapter, it is possible to find examples of webhook notifications sent by SIBS Gateway and the answer that the customer application should give. Answering this message is very important to avoid more unnecessary notifications sent by SIBS Gateway. 

Request example
{ 
 "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "MBWAY", 
 "transactionID": "DaBzrs8ayhQpi1EeenHe", 
 "transactionDateTime": "2022-11-12T16:18:53.127Z", 
 
 "amount": { 
 "currency": "EUR", 
 "value": 1.0 
 }, 
 
 "merchant": { 
 "terminalId": 49180 
 }, 

 "paymentType": "AUTH", 
 "notificationID": "2533e456-5e36-42c8-9eea-7961902f185e" 
} 
Response example
{ 
  "statusCode": "200", 
 "statusMsg": "Success", 
  "notificationID": "2533e456-5e36-42c8-9eea-7961902f185e" 
} 
Cardholder Initiated Transaction with Type Recurring Example: 
{ 
 "returnStatus": { 
  "statusMsg": "Success", 
 "statusCode": "000" 
}, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s24nZiFtu15SCiW9vpDm", 
 "transactionDateTime": "2022-12-27T16:05:27.585Z",
 
 "amount": { 
 "currency": "EUR", 
 "value": 11.2 
 }, 

 "merchant": { 
  "transactionId": "6637262", 
 "terminalId": 45546, 
 "merchantName": "COMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "PURS", 
 "notificationID": "a433453e-6e40-4f53-a80d-4985cffa36f6", 

 "merchantInitiatedTransaction": { 
 "type": "RCRR", 
 "validityDate": "2023-06-30T01:00:00+01:00", 
  "amountQualifier": "ACTUAL", 
 "schedule": { 
 "initialDate": "2022-12-27T00:00:00Z", 
 "finalDate": "2023-01-06T00:00:00Z", 
 "interval": "DAILY" 
 } 
 } 
} 
Merchant Initiated Transaction with Type Recurring Example: 
{ 
  "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s2K9YuqPQuC9NkdCvDA4", 
 "transactionDateTime": "2023-01-06T00:00:03.378Z", 

  "amount": { 
 "currency": "EUR", 
 "value": 11.2 
 }, 

 "merchant": { 
 "terminalId": 45546, 
 "merchantName": "COMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "MITR", 
 "notificationID": "3a9d8777-292d-48fb-971c-6e6558de0fd5", 

 "merchantInitiatedTransaction": { 
 "type": "RCRR", 
 "amountQualifier": "ACTUAL" 
 } 
} 
Cardholder Initiated Transaction with Type UCOF Example: 
{ 
 "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s2bDX8mjiFZU5ZwfvSvR", 
 "transactionDateTime": "2023-01-06T16:57:11.2Z", 

  "amount": { 
 "currency": "EUR", 
  "value": 102.38 
 }, 

 "merchant": { 
 "transactionId": "3064371", 
  "terminalId": 45546, 
 "merchantName": "GOMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "AUTH", 
 "notificationID": "45d108d3-2cef-41a6-90af-a3bdb4af244a", 

 "merchantInitiatedTransaction": { 
 "type": "UCOF", 
 "validityDate": "2023-01-31T00:00:00Z", 
 "amountQualifier": "ESTIMATED" 
 } 

} 
Merchant Initiated Transaction with Type UCOF Example: 
{ 
 "returnStatus": { 
 "statusMsg": "Success", 
 "statusCode": "000" 
 }, 

 "paymentStatus": "Success", 
 "paymentMethod": "CARD", 
 "transactionID": "s2nYaNUC3hFpqd0HGq4Z", 
 "transactionDateTime": "2022-12-23T10:48:39.153Z","amount": { 
 "currency": "EUR", 
 "value": 5.16 
 }, 

 "merchant": { 
 "transactionId": "6540474", 
 "terminalId": 45546, 
 "merchantName": "GOMERCIANTE DO LEGACY" 
 }, 

 "paymentType": "MITR", 
 "notificationID": "c9786e7e-dc2a-4611-8a31-4b8197f41138", 

 "merchantInitiatedTransaction": { 
 "type": "UCOF", 
 "amountQualifier": "ESTIMATED" 
 } 

} 
Response example
{ 
 "statusCode": "200", 
 "statusMsg": "Success", 
 "notificationID": "2533e456-5e36-42c8-9eea-7961902f185e" 
} 

Error message

Checkout Request
Error codeMessage to the MerchantMessage to the ClientOwnerWhat to do?
12.110.1201Wrong parameterization in the amount, expiration date, token, Merchant code or terminal code.Please try again later.MerchantCheckout and payment received data for reference generation is incomplete, has to send (Amount and Expiration date).
12.110.1202Wrong parameterization.
Missing data.
Please try again later.MerchantEvaluate if the message is correctly formatted (Check if it is parameterizing correctly) according to the SLA.
12.110.1203SIBS internal error.
Please try again later.
Service not available.
Please try later.
SIBSTry again later.
12.110.1204SIBS internal error.
Please try again later.
Service not available.
Please try later.
SIBSTry again later.
12.110.1205SIBS internal error.
Please try again later.
Service not available.
Please try later.
SIBSTry again later.
12.110.1206SIBS internal error.
Please try again later.
Service not available.
Please try later.
SIBSTry again later.
Card
Error codeMessage to the MerchantMessage to the clientOwnerWhat to do?
10.105.0001 Invalid payment entity Entity not valid, please try again later. Merchant Please verify that the correct Merchant entity is being used. 
10.103.0003 No card record Card not valid please try again later. SIBS Please verify log.
10.103.0004 Not sufficient funds Not sufficient funds, try again Client Please assure that the account has enough funds 
10.103.0005 Invalid card number Card number not valid try again. Client Please insert the correct card number  
10.103.0006 Expired card  Expired card, please verify with your bank. Client Please note that your card has expired  
10.103.0007 Card Cancelled Your card has been Cancelled please verify with your bank. ClientPlease verify with your bank 
10.103.0008 Inactive card Inactive card, please verify with your bank. ClientPlease verify with your bank 
10.103.0009 This card has been reported as stolen Pick-up card, please verify with your bank.ClientPlease verify with your bank 
10.103.0010 Blocked cardBlocked Card, please verify with your bank.ClientPlese verify with your bank
10.103.0011 Invalid CVVInvalid please check CVV doubleClientPlease insert the correct CVV number
10.103.0012 Card limit exceededCard limit exceeded, please verify with your bank.ClientPlease verify with your bank
10.103.0013 Wrong expiry dateWrong expiry date, please double checkClientPlease insert the correct card expiration date
10.105.0014 Invalid refund amountN/AMerchantPlease assure that the Refund is equal to the total amount or less
10.103.0015 Invalid card (Cannot process operation – fraud)Invalid card, please verify with your bank. ClientPlease verify with your bank
10.105.0016 Invalid expiry dateInvalid expiry date, please double check ClientPlease verify with your bank or insert a valid Expiration date
10.103.0017 Wrong codeWrong Code, please double check ClientPlease try again
10.103.0018 Wrong Code, 3 tentative exceed  Wrong Code, 3 tentative exceed, please verify with your bank. ClientPlease contact your bank
10.105.0017 Cancellation amount exceeds authorized amountCancellation amount exceeds authorized amount MerchantPlease assure that the Authorisation is not finalised
10.105.0018 Authorisation is cancelledThe Authorisation was cancelled  Merchant Please assure that the Authorisation is not finalized  
10.105.0019 Authorisation is already used N/AMerchant Please assure that this Authorisation belongs to this transaction.
10.105.0020 Purchase amount exceeds authorized amount N/AMerchantPlease assure that the purchase is Equal to the total amount or less
10.105.0021 Purchase already refunded Purchase already refunded Merchant Please assure that this operation belongs to this transaction. 
10.105.0022 Amount is below commission Amount is below commission MerchantPlease assure the minimum amount to allow the fee charge
90.000.0001 ExceptionSIBS Technical Issue try again later SIBSPlease try Again or later – Issue to be solved by SIBS  
90.000.0003 Error in message format SIBS Technical Issue try again later SIBSPlease try Again or later – Issue to be solved by SIBS  
Payment request
Error codeMessage to the MerchantMessage to the ClientOwnerWhat to do?
12.110.1301Wrong parameterization.
Missing data.
Service not available.
Please try again later.
MerchantPlease check parameterization on the checkout, its needed to invoke the form script to send the signature (Form context).
Please verify if the amount, expiration date, token, Merchant code or terminal code are being sent correctly.
12.110.1302Wrong parameterization.
Missing data.
Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1303SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1304Wrong parameterization in payment type (Authorisation, Purchase, Capture, or Refund)Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1305Wrong parameterization in payment method (Card, MB WAY, or Reference)Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1306Wrong parameterization in payment method (Card, MB WAY, or Reference)Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1307Wrong parameterization in amount, expiration date, token, Merchant code or terminal code.Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1308Wrong amount.Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1309Wrong currency.Service not available.
Please try again later.
MerchantEvaluate if the message is correctly formatted and no data is missing (Check if it is parameterizing correctly) according to the SLA.
12.110.1310Transaction already finalized.Service not available.
Please try again later.
MerchantNeed to input a valid transaction Id that it is not finalized.
12.110.1 311SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1312SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1313SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSPayment does not fail, only tokenisation fails. No Action.
12.110.1314SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1315SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1316SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1 317SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1318SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1319Declined.Declined.SIBSTry again later.
12.110.1320SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1321SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1322SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1323SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
12.110.1324SIBS internal error.
Please try again later.
Service not available.
Please try again later.
SIBSTry again later.
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