Payment Gateway Portugal

In the “SIBS Payment Gateway 2.0” > “Token Management”, you can consult the list of your stored card tokens. 

You are also able to exclude a token, by clicking on the following icon of a specific token. 

A webhook is a service that enables you to receive notifications of transactions via e-mail or URL. 

Create webhooks

In order to create a new webhook, go to “SIBS Payment Gateway 2.0” > “Webhooks” and click on the “Add new webhook” button. 

Once you are presented with the webhook creation page, pick if you want to configure an URL or e-mail webhook. 

Depending on the type of webhook you will need to input the URL or e-mail that will be used to receive the notifications. 

• MB Reference 
• MB WAY 
• Key Enter 
• QR Code 
• Token 
• QR Code Express 
• Authorized Payment 

In URL type webhooks, a secret key is provided in order to keep your webhooks secure. 

In URL type webhooks you are able to set an e-mail address in which alert e-mails will be sent if webhook notifications fail to be delivered.

If you want to learn more about how to integrate URL notifications click here.

The sub-menu “Credentials” will be available automatically after the merchant adheres to SIBS Payment Gateway. 

The page will show a list of all your credentials, with information such as the associated profile and terminal, expiration date and status of the credential. 

Create new crendential

In order to add a new credential, go to “SIBS Payment Gateway 2.0” > “Credentials”. 

Click on “Add credential”, as seen in the picture bellow. 

A page with a form will open and you will need to fill the credential name and the role plus the terminal associated to the credential. 

Click on “Confirm” to create a new credential. You will be prompted to input your SIBS Backoffice password in order to finish the credential creation. 

SIBS Backoffice will display the generated token for the created credential. This information can also be checked in the credentials list page. 

Check credentials details

To check details of a credential, go to “SIBS Payment Gateway 2.0” > “Credentials”. 

Click on the “Actions” button of a credential and then on “Details”, as seen in the picture bellow. 

In order to check the credential details, you will have to input your SIBS Backoffice password. 

After password confirmation, a page with the details about the credential will be shown. 

Delete credentials

To delete a credential, go to “SIBS Payment Gateway 2.0” > “Credentials”. 

Click on the “Actions” button of the credential you want to delete and then click on “Remove”. 

After you click on the “Remove” button, SIBS Backoffice will prompt you to input your password. Once the password is confirmed, the credential will be removed. 

Initial Setup

vTerminal is a virtual terminal that allows you to accept financial transactions via MB WAY and MULTIBANCO reference. 

To use vTerminal, you will need to have a SIBS Payment Gateway offer under contract with your financial institution, with at least one terminal associated. 

To start accepting payments via vTerminal, you will need to create a credential in SIBS Backoffice. 

In order to create a credential, go to the “Credentials” menu and click on “Add Credential”. 

The form to add a credential will have the following fields: 

• Credential: the name for the credential 
• Role: the type of role associated. 
• Terminal: the terminal to associate to the credential being created.

In the case of vTerminal credentials, please consider the role Manager (SPG), in order to accept payment operations.

Additionally, if you want to use the MULTIBANCO references payment type you will need to register at least one payment entity on SIBS Backoffice. Check Payment Entities in order to setup a payment entity.

Accepting a Payment 

Go to “SIBS Payment Gateway 2.0” > “vTerminal”. 

If you have only one terminal, you will be redirected automatically to the “vTerminal” payment screen. 

In case you have two or more terminals setup, a screen with a list of terminals will be displayed. You can choose the terminal you want to use by clicking on the following icon. 

In order to accept a payment using MB WAY as the payment method, you will need to fill out the following fields: 

In order to accept a payment using MULTIBANCO references as the payment method, you will need to fill out the following fields: 

Check Payment Status 

After the form is submitted, the vTerminal will display a screen in which you will be able to enter the client’s phone number and click “Confirm”. 

The webpage will redirect you to a “Status” page, in which all operation details will be displayed. 

Once the client performs the payment, the webpage will display a “Status: SUCCESS”.

QR Code Express enables your customers to make purchases by scanning static QR Codes using MB WAY. 

This solution allows you to make payment codes available on traditional media (e.g. flyers, television ads, billboards), which customers can use MB WAY to make purchases. 

A QR Code Express can be scanned by multiple users and several times by the same user, making the distribution of the codes much easier. 

This type of QR Code also allows you to make purchases of physical or digital goods with the available options of instant or home deliveries. 

The management of QR Code Express is done on SIBS Backoffice, in which you can control the life cycle of your QR Codes in an effortless way. 

Some of the QR Code Express functionalities in SIBS Backoffice are: 

 

• Create and download QR Codes; 
• Edit and manage the QR Codes created (e.g. add stock, change prices or expiry dates); 
• Check QR Code Express transactions in real time; 
• Monitor QR Code Express usage; 
• Issue total or partial returns on purchases made using QR Code Express; 
• Configure real-time notifications of QR Code Express transactions (by e-mail or webhook). 

To learn more about QR Code Express click here. 

Merchant Initiated Transactions (MIT) are payment transactions initiated by the Merchant, after agreement between merchant and customer. 

Unlike customer-initiated transactions, a cardholder authentication is not needed in order to perform a payment. 

Merchant Initiated Transactions have two distinct types: 

• Recurring: Recurring payments involving a transaction in which the cardholder authorizes a merchant, to debit their account on a periodic basis, for the recurring supply of goods/services over time. 
• UCOF (Unscheduled Credential on File): MIT UCOF is a transaction that does not have any fixed recurrence and can have any value associated. 

Activate MIT

Setup MIT in your payment solutions

In order to setup a MIT in payments, you will need to configure your payment solutions. If you want to know more about setup MIT in payment solutions, click here.

Once every step of the setup is performed, all the purchases using a MIT will be recorded on SIBS Backoffice.

Perform a MIT payment

Once in the payment page, you will be able to set the amount of the payment and click on the “Collect Payment” button. 

If the MIT is a Recurring Payment, you will not be able to define the payment value to collect.  

Cancel a MIT

In order to cancel a MIT (either Recurring Payment or UCOF), go to “SIBS Payment Gateway 2.0” > “MIT” subpage. 

Search for the MIT you want to cancel and click on the “Actions” button and then “Cancellation”.

In the next screen you can check the details about the MIT and you will be able to click on the “Cancellation” button. 

Once clicked, you will need to input your SIBS Backoffice password to confirm the cancellation of the MIT.

On SIBS Backoffice you have a dedicated menu to change your general settings of your account. Please, click on your profile name and go to “Settings” to enter on the user settings page.

Change password

You can change the password of your profile by clicking in your profile name and go to “Settings”. 

After filling the “Change password” form and setting a new password, you will be redirected to the login page, in which you will have to enter the newly set password. 

The password must have a minimum of 12 characters and must have a number, a special character, an uppercase and a lowercase letter.

Change phone number

In order to change the mobile phone number associated to your SIBS Backoffice account, click on your profile name and go to “Settings”.  

In the “Change mobile phone” form you will be able to add a new phone number and then click on “Save” to confirm your mobile phone change. 

Deactivate account 

In order to deactivate your SIBS Backoffice account, you will need to have an “Owner” role on SIBS Backoffice. If such is the case, click on your profile name and go to “Settings”. 

On the “Deactivate account” section, click on the “Deactivate” button. 

After pressing the button and confirming your action, you will receive an SMS with a confirmation code. In order to complete the account deactivation process, please enter the code received. 

The deactivation of the account entails the deletion of all users associated to that account and the deletion of the information records from SIBS Backoffice.

 

If the owner belongs to more than one Merchant, this action will only deactivate the account that is parameterized.

Recover password

If you forgot your SIBS Backoffice password, go to the “Login” webpage and click on “Forgot your Password?”. 

You will be redirected to a new screen, in which you must enter your e-mail address and registered mobile phone. After that, you will receive an SMS with the password recover code that must be input on SIBS Backoffice. 

Lastly, you will be able to set a new password and log into your account. 

You can customize your transaction page list in order to include the fields more suitable for your business needs. 

To do this go to the menu “Configuration” > “Transaction List”. 

On that page you can organize the order and the fields shown on the list of the Payment Operations page. 

After all the changes are made, click on “Save” to confirm your choices. 

SIBS Backoffice offers several User levels. Depending on the profile associated to the User Account, the User has access to different features of the Portal. 

The Merchant profiles that can be assigned to Users are as follows:  

• Owner
• Administrator
• Manager 
• Supervisor 
• Operator 
• Analytics 
• QR Code Manager

On the table provided below, you can see the features available for each SIBS Backoffice profiles. 

• View
• Change

	Owner	Administrator	Manager	Supervisor	Operator	Analytics	QR Code Manager
Menu/Submenu
Cockpit
24 hours
History analysis
Menu/Submenu
Payments
Payment operations*
Reconciliation operations
Menu/Submenu
SIBS Payment Gateway 2.0
MIT
QR Code Express
vTerminal
Credentials
Webhooks
Tokens management
App SPG 2.0
Payment entities
Authorized payments
Menu/Submenu
SIBS Payment Gateway 1.0
Operational data
Stores
Terminals
Other reports
Menu/Submenu
Marketplace
Parameterization
Submerchant
Marketplace credentials
Balance escrow account
Menu/Submenu
Configuration
MIT
Users
Transaction list
Authorized payments
Menu
Events and audits
Omni-channel extract

	Owner	Administrator	Manager	Supervisor	Operator	Analytics	QR Code Manager
Menu/Submenu
Cockpit	n.a.	n.a.	n.a.	n.a.	n.a.	n.a.	n.a.
24 hours	n.a.	n.a.	n.a.	n.a.	n.a.	n.a.	n.a.
History analysis
Menu/Submenu
Payments				*
Payment operations*
Reconciliation operations
Menu/Submenu
SIBS Payment Gateway 2.0
MIT
QR Code Express
vTerminal
Credentials
Webhooks
Tokens management
App SPG 2.0
Payment entities
Authorized payments
Menu/Submenu
SIBS Payment Gateway 1.0
Operational data
Stores
Terminals
Other reports
Menu/Submenu
Marketplace
Parameterization
Submerchant
Marketplace credentials
Balance escrow account
Menu/Submenu
Configuration
MIT
Users
Transaction list
Authorized payments
Menu
Events and audits
Omni-channel extract

Check user status

In order to check the status of a user account, the information of the “Status” will have the following colors: 

The different user status are:

 

• Active: user with access to the platform;
• Change password: user in process of changing password;
• Inactive: blocked user.

Only profiles with roles of Owner, Administrator and Manager have access to this feature.

Add new user

SIBS Backoffice grants unlimited number of accounts per merchant. 

To register a new user into SIBS Backoffice go to “Configuration” > “Users”. In that page click on the “Add user” button. 

While filling the account creation form, make sure the fields “E-mail” and “Mobile Phone” are correct, as these will be used to log into the SIBS Backoffice account.

Once all required information is filled in, click on the “Add user” button. 

The new user must then follow the account activation steps in order to register his account. 

Edit user

In the “Configurations” > “Users” a user can view a list of accounts registered. 

By clicking on “Actions” > “Edit” on a specific user available on the list, you will be able to edit the configurations of that specific user. 

After all the changes are made, click on the “Edit” button to save.